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Changes to the FAQ this month

Changes to the FAQ this month:
Q. What is the processing timeframe for inquiries proposed to the “City Affairs Mailbox”?
A. In accordance with the Operation Guidelines for the “City Affairs Mailbox” of the Taipei City Government, the inquiries received at the “City Affairs Mailbox” shall be responded in 6 working days if the inquiries involve only one agency, while those involving more than one agency shall be responded in 10 days (6 days for the assisting agencies to complete their part and forward their responses to the responsible agency. The responsible agency shall integrate the information and reply to the person filing the inquiry in 4 days.)
Q. Is it required to give contact information and the real name when filing inquiries/complaints? Is it possible for the personal identifiable information provided to be leaked?
A. 1 The Instruction for the Taipei City Government and Affiliating Agencies for Processing Complaints indicate that inquiries or complaints filed in writing, including emails and faxes, shall have clear description of the issue, the filing person’s real name and contact information. Cases will not be processed if any of the aforementioned items is not provided. The instruction will be distributed to all agencies of the Taipei City Government.
2. If the inquiries/complaints include confidential information, the responsible agencies shall process them in accordance with the privacy measurement prescribed in the Taipei City Government Implementation Guidelines for Document Processing to ensure the confidentiality of the filing content and the person’s identification. All the procedures involved, such as production, transmission, storage, etc., shall follow the measurement for the processing of confidential document.